Shipping is normally via United Parcel Service (UPS), FedEx,or the United States Postal Service (USPS) when necessary. Some orders may be shipped signature required. You will need to be available to sign for your package at time of delivery.
All orders must be shipped to the billing address of the credit card. If an alternate shipping address is required please contact us at 1-888-305-1932 to place an order by Money Order or Cashier's Check.
For in stock items, orders typically ship within 1 business day. Out of stock items may require a 14-16 week build time before shipment. This is an estimated time-frame and is not a guarantee that items will ship within the above time frame due to unexpected delays. Backorders may not be known at time of order; if a backorder arises we will attempt to contact you as soon as any issues are known. If an extended shipping delay is known, an email will be sent to you stating the estimated date of completion.
Any correction to your shipping address, once shipped, will incur an additional charge of $18.00 per correction. Any returned, refused or undeliverable packages will incur the actual shipping fees of the order and are not refundable. Packages shipped with "Special Shipping" or "Free Shipping" will incur actual shipping costs if returned, refused or undeliverable. Reshipping returned, refused or undeliverable packages will incur the shipping costs of reshipping order.
Wheels of Time may request a Credit Card Authorization Form to be filled out and sent back before your order will ship. We may request this information at any time before the order has shipped. We reserve the right to refuse shipment to address' that are not the same as the Billing Address. Wheels of Time only ships to the lower 48 states within the US. We reserve the right to change our "Shipping Policy" without prior notice.
The Basic Shipping methods used by Wheels of Time are UPS Ground, FedEx Ground or USPS First Class, Priority or Flat Rate mail at our discretion.